FAQ

UK customers can access paid value-added services including installation and stair-lifting. Our company will first confirm service details and standards based on actual requirements, develop a tailored service plan, and implement it after client approval. The daily rate is £150 per person. Additional costs will be communicated in advance based on order quantity, operational complexity, and any special requests, with service personnel appropriately assigned. This service applies exclusively to furniture, bathroom fixtures, and lighting products. Other items are subject to negotiation and may be available upon confirmation.

Our company prioritizes cargo safety with designated personnel responsible throughout the entire supply chain. The system continuously monitors both real-time and static cargo status, providing clients with instant updates on shipment conditions.
For cases where outer packaging remains intact but internal goods are damaged, we initiate investigations at the source to identify liability. We file claims with insurance companies or shipping carriers.
In scenarios where packaging damage results in cargo loss:
1) If the declared value is lower than transportation costs, compensation will be paid based on the declared value;
2) If the declared value exceeds transportation costs, triple the freight charges will be compensated for shipments paid before container loading;
3) Unpaid shipments will receive only freight compensation;
4) Paid shipments will retain full payment without refund.

The destination port is Nigeria : the goods are expected to be picked up in 50-60 days after the ship leaves the port;
The port of destination is the UK : the goods will be delivered in about 45 days after the ship leaves the port;
The destination port is Morocco : the ship is expected to arrive at the warehouse in 60-90 days after leaving the port;
The port of destination is Namibia : the ship is expected to arrive at the warehouse in 60-80 days after leaving the port.

Nigeria/UK: weekly container loading
Namibia: One cabinet per month
Morocco: two to three containers per month

Eramic tableware, kitchen supplies, motorcycles, electric bicycles, ferroalloy, aluminum products, certain steel products (such as hot rolled coil, cold rolled steel, stainless steel), glass fiber products, photovoltaic modules or solar panels, complete bicycles or components, etc. If there are new products, customers will be notified immediately.

1. The above quotation does not provide compensation for time delay. If you need to promise compensation for time delay, additional fees will be charged. For details, please consult the business/service customer.
2. For partial loss of goods (referring to the loss of non-whole or whole ticket), damage, wetness, theft/looting due to force majeure, etc., the compensation shall not exceed RMB2000 /CBM according to industry standards. The freight will not be refunded and no dispute will be made.
3. If the goods are lost during transportation (the whole ticket is not collected), our company will compensate according to the purchase value, and the compensation standard shall not exceed RMB2000/CBM without refund of freight. Please provide the purchase invoice, payment certificate, etc., and enter into the claim procedure.
4. If the goods are lost after being extracted (including occasional unscanned goods on the whole ticket, which is a common logistics leakage phenomenon and our company is not responsible for it), the freight will not be refunded. The compensation shall be made according to the logistics compensation plan, and the purchase value compensation shall not exceed 1000USD per ticket at most.
5. The deduction shall be treated as lost; if the sender underreports, fails to declare the product name, fails to pass product certification or infringes the rights and interests, the sender shall bear the responsibility, and we reserve the right to claim compensation for the losses caused by the sender to our company.
6. It is recommended to purchase insurance for high-value products. Our company can purchase insurance on behalf of you. For details, please consult the business/service customer.